Multiple service blueprints were built, identifing the additional effort for the client and target users, overcoming user fatige. The service was simplified in order to reduce steps mantaining data security as a priority.
Different scenarios were exposed by the client and mapped using benchmark analysis and stakeholder interviews.
I developed a high fid. prototype for users of the Risk Analysis screening took to create API Services, Unique API Client IDs and API Keys. Followed by a reminder notification for users to renew, deactivate and modifie API permissions without modifying API Keys.